What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forms are disabled

    Asked by Nathan Moss  on December 13, 2016 at 03:44 AM

    My account got locked because i created a second account for an additional form. I will delete my other account but i need this account unlocked because im only using these forms for A FINAL TERM PROJECT FOR MY STUDENT WEBSITE. Im not profiting in anyway off of it and i will not even use the site after tomorrow. PLEASE UNLOCK MY ACCOUNT SO I CAN TURN THIS IN!!! Its not even a published website its on a local FTP.

  • Profile Image
    JotForm Support

    Answered by Helen on December 13, 2016 at 04:06 AM

    Hi Nathan,

    Thank you for contacting us.

    I have checked your account that username "nathantmoss".I checked your forms. They contain "Password", "Credit Card Number" and "Expiration Date" fields. You can not directly get personal sensitive information such as password, credit card details. Because it violates our terms of use. If you insist on collecting any of this information, your account will be suspended again.  


    I have deleted these fields and re-activated your account. Your form is enable now.

    Please let us know if you need any further assistance.