What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is not sending me notification emails

    Asked by reklamx on December 13, 2016 at 05:54 AM



    I created a form and inserted my website. People filled form but the details don't come to my inbox. I can see details on my jotform panel but I wanna take mail announcement. Please help me.

    Page URL:

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    JotForm Support

    Answered by AIDAN on December 13, 2016 at 06:07 AM

    We inspected your form and the email notification. The email is not in the bounce list, and the activity log on your account shows that notification emails are being sent successfully to it.


    Please consider following these instructions to see the email activity: https://www.jotform.com/help/370-How-to-View-Your-Account-Activity-Logs

    Please also consider checking the spam folder if the emails are still not received.

    For more details you may also read this article: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications

    Please let us know if the issue still persists.

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    Answered by reklamx on December 13, 2016 at 06:11 AM

    I changed the sende e-mail noreply@jotform.com to noreply@formresponse.com and it is solved. I received mails. 

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    JotForm Support

    Answered by AIDAN on December 13, 2016 at 06:17 AM

    We're happy that your problem is solved. Please don't hesitate to contact us if you have any issues.