What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my submitters need to create PayPal account upon paying?

    Asked by Roxer_Produkcio on December 13, 2016 at 06:40 AM


    Please help me! I made a form with multi checkout option. I used the standard PayPal integration. My problem is, that at the checkout, after choosing the "pay by debit or credit card" on the PayPal page, people also have to fill the "create an account part". Why is that? People can't pay without creating an account on Paypal?




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    JotForm Support

    Answered by Nik_C on December 13, 2016 at 08:01 AM

    Hello Ben, 

    The page you get to after submitting our form is on PayPal's side and we don't have control over it. If you want to use regular PayPal and accept payments, your users have to have PayPal account in order for you to accept those payments.

    You can, however, use PayPal Pro and get the payment right from your form, without redirecting to PayPal's website, but this option is, as far as I know, not supported in countries other than the US, UK, and Canada. 

    But, you can also check, as alternative Guest Checkout option:


    If you have any further questions please let us know.

    Thank you!