where is my image

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    Asked on December 13, 2016 at 09:53 AM



    We use 2 payment pages one for Canada and one for the US.  I use each country's flag to guide ou students to the right one.  However, the image of the US flag disappeared.  


    I don't know what happened. 

  • Profile Image
    Answered on December 13, 2016 at 10:43 AM

    You are using the image https://www.jotform.com/uploads/ChelseaRose/form_files/20151118161037!Flag_of_the_United_States.202.svg

    As far as I tested, it seems that .svg file will not work on our server, due to security reasons since the .svg files can run scripts something that images like .png will not do. What I would suggest you, is to upload your image to another cloud service and then provide the link in the image wizard, this way it should work. 

    Alternatively you can upload JPG or PNG image formats.

    Hope this helps.