What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot view form statistics in Firefox

    Asked by lsalzman on December 13, 2016 at 11:28 AM

    i cannot view form statistics in my firefox browser. however, the page displays fine in chrome. what am i doing wrong?

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    JotForm Support

    Answered by BJoanna on December 13, 2016 at 12:55 PM

    Are you referring to Form Analytics

    I have checked Form Analytics in Mozilla Firefox and it is working correctly on my end. 

    It is also working correctly in Google Chrome as well. Are you still having issue in Mozilla Firefox? 

    Maybe it was temporary issue. If it is still not working correctly you can try to use incognito mode

    If I did not understood your question correctly, please provide us more details about your issue. Also provide us ID of the form you are having issues with and if possible a screenshot of your issue. 

    Let us know if you need further assistance. 

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    Answered by lsalzman on December 13, 2016 at 01:44 PM
    ok, found out ublock was the culprit. disabled it and now i can see the
    page.
    ...
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    JotForm Support

    Answered by BJoanna on December 13, 2016 at 03:32 PM

    I am glad to hear that you were able to resolve your issue.

    Feel free to contact us if you have any other questions or issues.