Why hasn't my Google Sheets integration been working?

  • lnwarnecke
    Asked on December 13, 2016 at 12:13 PM

    I have not changed any settings with the google sheets integration but in the last month there has not been any updating between JotForm and Google Sheets. 

     

    Can you help?

  • Jan
    Replied on December 13, 2016 at 1:53 PM

    We are currently not having any issue in regards to our Google Sheets integration.

    I cloned your form and I integrated it in my Google Sheets. I did a test submission and the form submission appeared in the spreadsheet.

    Why hasnt my Google Sheets integration been working? Image 1 Screenshot 20

    If your spreadsheet is not updating, please try to redo the integration. It means that you need to remove the integration and then add it back.

    I cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Let us know if you need further assistance. Thank you.