What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why hasn't my Google Sheets integration been working?

    Asked by lnwarnecke on December 13, 2016 at 12:13 PM

    I have not changed any settings with the google sheets integration but in the last month there has not been any updating between JotForm and Google Sheets. 


    Can you help?

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    JotForm Support

    Answered by Jan on December 13, 2016 at 01:53 PM

    We are currently not having any issue in regards to our Google Sheets integration.

    I cloned your form and I integrated it in my Google Sheets. I did a test submission and the form submission appeared in the spreadsheet.

    If your spreadsheet is not updating, please try to redo the integration. It means that you need to remove the integration and then add it back.

    I cleared your form cache so that your forms will be refreshed from our servers.

    Hope that helps. Let us know if you need further assistance. Thank you.