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  • Profile Image

    Configurable List: Widget is clearing its values while hidden.

    Asked by tctrust on December 13, 2016 at 12:36 PM

    I do not get the values of fields

    #input23

     

    #input22

    #input24

    #input25

    #input26

    #input27

    #input28

    in the email.

    Page URL:
    https://eu.jotform.com//?formID=61095828481362

  • Profile Image
    JotForm Support

    Answered by Kevin_G on December 13, 2016 at 02:45 PM

    I have checked your form and I can see on the widgets you're mentioning you have some submitted values, I have performed a test on your form and I can also see the info is being properly sent, here's a screenshot about my testing submission: 

    However, what I have noticed is that there are some fields being set as hidden, but seems like you still need to capture their values, I can see you have currently set up your form to clear hidden fields on the submission, this is most likely the reason why you cannot see the info filled in the configurable list widget, becase they are being conditionally hidden/shown. 

    What I would suggest you is to disable this feature, otherwise all those hidden fields will not be submitted, because they will be cleared as soon as the form is submitted. 

    Please give it a try and let us know if you have any question. 

     

  • Profile Image

    Answered by tctrust on December 13, 2016 at 03:50 PM

    I filled all the 8 fields but only the last is ran.

     

     

     

     

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    JotForm Support

    Answered by Kevin_G on December 13, 2016 at 06:39 PM

    I have checked your form and noticed what you're referring to, I have also performed some tests on a different form and noticed that the Configurable List widget clears its values while it is hidden. 

    I will forward this thread to our second level so our developers can further investigate it, we will let you know as soon as we get updates regarding this. 

     

  • Profile Image

    Answered by tctrust on December 14, 2016 at 02:41 AM

    OK, thanks for your message.

    I guess that this can take long time...

    How can I replace Configurable List Widget always keeping the same shape and presence conditions? Also important the possibility of adding more fields.

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    JotForm Support

    Answered by Chriistian on December 14, 2016 at 03:35 AM

    Hi tctrust,

    Unfortunately, I think there isn't a way to replace the configurable list widget but keeping the same shape. All you can do is to replace it by using the basic fields, and set the conditions, but not capable of adding more fields. 


    Do let us know if you need further assistance.
    Regards

     

     

     

     

  • Profile Image

    Answered by tctrust on December 14, 2016 at 03:46 AM

    Yes,  I think there isn't a better way to replace the configurable list widget.

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    JotForm Support

    Answered by Chriistian on December 14, 2016 at 04:11 AM

    Hi,

    I agree that there isn't alternative for the configurable widget. My colleague has raised this issue to our developers. All we can do for now is to wait until they have news on this issue.

    If there are any updates about this issue, you will be notified in this thread.

    Regards.

  • Profile Image
    JotForm Support

    Answered by TitusNdoka on February 27, 2017 at 12:19 AM

    The configurable list widget should be working as expected. Hidden values will not be cleared. Could you check? 

    Thanks.