Getting "This form is currently unavailable!" message when trying to access form

  • cathybaumgarten
    Asked on December 13, 2016 at 1:27 PM
    https://form.jotform.com/62705712101948
     
    No one can sign up at this point because the link says it is unavailable.  Help
    Page URL: https://form.jotform.com/62705712101948
  • Mike_G JotForm Support
    Replied on December 13, 2016 at 3:33 PM

    The form link is unavailable because the form is on "disabled" status. To enable the form, please see the link to the guide below:

    https://www.jotform.com/help/180-How-to-enable-disable-a-form

    If you have any further questions, please feel free to contact us again anytime and we will be glad to help you.

    Thank you.

  • cathybaumgarten
    Replied on December 15, 2016 at 10:45 AM
    Yesterday, I followed the instructions to “enable” my form’s status, but today I went in to check that the form is available for participants to register and it was “unavailable” again. I went in to check and, sure enough, it was “disabled” again. How can I prevent this?
    ...
  • David JotForm Support
    Replied on December 15, 2016 at 12:08 PM

    I checked your form and it is currently set to disable after 15 submissions:

    Getting This form is currently unavailable! message when trying to access form Image 1 Screenshot 20

    Since the form is already at 15 submissions, each time someone tries to submit the form, it will be disabled again.  Increase the limit or change the form status to "Enabled" if you would no longer like a limit.  This setting can be found under the "Preferences" tab.