What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please Reset my Email

    Asked by Hargrave on May 19, 2012 at 09:37 AM

    Email notifications between Jotform.com and my email address have stopped working. Usually this is because something it tripped at Jotform after your system receives some type of false bounce. Please make sure all notifications are working. Thanks! - Bill

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    Answered by gori-mathew on May 19, 2012 at 09:58 AM

    Hi,

    We apologize for the inconveniences caused. I have removed your email from blocked list and sholud be working fine now.

    To ensure that this doesn't happen again , try to set the Sender's name in the notification email to: Jotform and sender's email to: noreply@jotform.com.

    You can also request your Mail Server provider or ISP to whitelist Jotmail's IPs in the below link;

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

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    Answered by Stephen on May 25, 2012 at 11:04 AM
    Reset me my e-mail address
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    Answered by Stephen on May 25, 2012 at 11:08 AM
    Reset me my e-mail address
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    Answered by AtacanC on May 25, 2012 at 11:28 AM

    @Stephen

    Can you please open a new thread and share your concern with us? It would be also very helpful if you can provide us your email address or a form URL?

    Thanks in advance.