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    Check boxes not submitting

    Asked by mfm2015 on December 13, 2016 at 02:11 PM

    Hi there I made some new checkboxes today and when I submit a test, none of the checked off boxes appear in the email:






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    JotForm Support

    Answered by Jan on December 13, 2016 at 04:07 PM

    I cloned your form but I wasn't able to replicate the issue when I did a test submission. Here's a screenshot:


    I also found out hat you have 2 notification emails. One is in plain text mode while the other one has the HTML mode. The HTML mode is working properly so I would recommend you deleting the other one.

    Normally, if the fields are not automatically updating in the email notifications, we recommend to delete the current notification and then create a new one.

    If you have any questions, let us know. Thank you.