What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We have a charge/ fee form July 2016 that we are unsure what it is for. How can I find out the details before we pay?

    Asked by Candy Dyer  on December 13, 2016 at 02:43 PM
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    JotForm Support

    Answered by david on December 13, 2016 at 04:28 PM

    I checked for any accounts of billing information associated with your email address and was unable to find any.  If you can provide us with you JotForm username, the URL of one of your form or of a page one of your forms is added to, we can check your account to see what the charge was.