What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I undo a "test" upload so that I can take better advantage of the trial?

    Asked by Matt Stearns on May 19, 2012 at 10:44 AM

    Last night i signed up for JotForm. As a way to test its capabilities, I uploaded a rather large file (just over 100mb). Again, I only did it to "test" the capabilities of the service prior to using it for a project that I'm working on.

    Unfortunately, I didn't realize that in that one upload I was going to have met my quota for the next 30 days. I'm wondering if there is a way to "undo" this upload so that I can start the counter back to zero for the month. I'd really like to be able to begin using JotForm for my project, but this 30 day deactivation will delay my start significantly.

    Any help would be much appreciated.

     

    Thanks,

    Your New User,

    Matt Stearns

  • Profile Image

    Answered by gori-mathew on May 19, 2012 at 11:29 AM

    Hi Matt;

    We apologize for the inconveniences caused. I checked your account and found out that you are on Guest account (unregistered), you need to tranfer to Free account (registered) to ensure your forms are not lost.

    To create a free account such that you enjoy more form submission, you will see something like this on the left side when you go to My Forms page:

     

    Click the orange Create a Free Account button and go through the process of creating your account. 

    You can also find the long orange button just below the login/password fields:

    Note: Make sure to use the email address that you have used in your form so that the form you have created will be merged to your new free account.

    Secondly, Let me please inform you that you can delete submissions with files attached on your account to fee some space when you're running out of space. Of course, you have to download first those files, before deleting for your backups.

    You can also link your account to dropbox to save the uploaded files; below is the link to a user guide article on how to integrate your form to Dropbox:

    https://www.jotform.com/help/77-Where-can-I-find-the-DropBox-integration

    Please let us know if you have any other concerns.