Upgrade subscription to Silver

  • Profile Image
    RedIce
    Asked on December 13, 2016 at 05:34 PM

    Hello,

    Love your service and product.

    Quick question - I have recently bought the Bronze Christmas package but I would need to upgrade soon to Silver. Does the price move over to my new purchase as well ? ( I paid for a Bronze yearly package )

     

     

    Thank you

    Shannon

    http://dezinebymauro.com/

  • Profile Image
    jonathan
    Answered on December 13, 2016 at 07:34 PM

    Hi Shannon,

    If you meant that if you upgrade your current Bronze-Yearly subscription to the Silver-Yearly subscription, if the upgrade will immediately take effect, the answer is Yes.

    Hope this help. Let us know how we can be of further assistance.

  • Profile Image
    RedIce
    Answered on December 13, 2016 at 07:39 PM

    No,

     

    the question was if I have already paid money for Bronze ( $190 per year ) Does that money get deducted for the Silver package purchase when I bought it?

     

    Shannon

  • Profile Image
    jonathan
    Answered on December 13, 2016 at 08:53 PM

    Thank you for the clarification.

    You are correct. If you upgrade the subscription now to SILVER-Yearly, it will not provide you a prorated amount for the upgrade. This is a limitation on the payment processor used (Fastspring).

    The proper steps to take to avoid unnecessary double charges or excess payments is like this.

    #1 Cancel first your latest payment upgrade (BRONZE-Yearly)  so that you can get the full refund for it. This payment 

    https://sites.fastspring.com/interlogy/order/invoice/INT161201-8505-26150B?_ga=1.138377395.2090563099.1481664999

     

    #2 Once cancelled and refunded, your subscription will be back to FREE plan. You can now upgrade to SILVER-Yearly plan with the appropriate charges/amount.

    --

    I can do these updates on your subscription account also. Just let us know if we can proceed with the changes needed.

    Regards

  • Profile Image
    RedIce
    Answered on December 15, 2016 at 03:41 PM

    Hello Jonathan,

     

    Yes please can you do this for me :)

     

    Thank you

    Shannon

  • Profile Image
    Jeanette
    Answered on December 15, 2016 at 05:57 PM

    I made a refund for $143.73 USD, please go ahead and re-upgrade.

  • Profile Image
    RedIce
    Answered on December 15, 2016 at 06:07 PM

    Thank you Jeanette.

     

    Have done it now. Have a great day!

     

    Shannon