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    So Frustrating! Can not view embedded PDF's. Please Help and respond!

    Asked by Nuanceenergy on December 13, 2016 at 06:38 PM

    I can't view the imbedded PDF's and have reported it several times.... still continues to be a big problem!

    Page URL:
    https://www.jotform.com/uploads/Nuanceenergy/42965516950160/3515922821<br/>81174640/MINI+MART.png

    Screenshot
    and embedded pdf can problem reported times
  • Profile Image
    JotForm Support

    Answered by Chriistian on December 13, 2016 at 09:06 PM

    I checked the form where the PDF was uploaded (Form ID 42965516950160), and it looks like the submission that contained the uploaded file (Submission ID 351592282181174640) is no longer there.

     

    May I ask if you have deleted any submissions on your "Osprey PowerPlatform Request For Quote" form recently? Please note that if a submission is deleted, then the uploaded files on that submission will also be deleted. This is why you are getting a 404 error when trying to view the file. The submission 351592282181174640 is deleted, so the PDF attached to it is deleted as well.

    Unfortunately, once a submission has been deleted, it will also be removed from our servers, so it is not possible to recover it. You might need to ask the user to resubmit the PDF to view it again.

    Please let us know if you need further assistance.
    Regards

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    Answered by Nuanceenergy on December 14, 2016 at 02:44 PM
    We figured out it was user error on our end. Thank you.
    *Brian C. Boguess*
    *CEO / President*
    *Nuance Energy* *Group, Inc.*
    *925-260-4605* *cell*
    *877-537-2221* *main*
    ...