So Frustrating! Can not view embedded PDF's. Please Help and respond!

  • Nuanceenergy
    Asked on December 13, 2016 at 6:38 PM

    I can't view the imbedded PDF's and have reported it several times.... still continues to be a big problem!

    Jotform Thread 1010697 Screenshot
    Page URL: https://www.jotform.com/uploads/Nuanceenergy/42965516950160/351592282181174640/MINI+MART.png
  • Chriistian Jotform Support
    Replied on December 13, 2016 at 9:06 PM

    I checked the form where the PDF was uploaded (Form ID 42965516950160), and it looks like the submission that contained the uploaded file (Submission ID 351592282181174640) is no longer there.

    So Frustrating! Can not view embedded PDFs Screenshot 20

     

    May I ask if you have deleted any submissions on your "Osprey PowerPlatform Request For Quote" form recently? Please note that if a submission is deleted, then the uploaded files on that submission will also be deleted. This is why you are getting a 404 error when trying to view the file. The submission 351592282181174640 is deleted, so the PDF attached to it is deleted as well.

    Unfortunately, once a submission has been deleted, it will also be removed from our servers, so it is not possible to recover it. You might need to ask the user to resubmit the PDF to view it again.

    Please let us know if you need further assistance.
    Regards

  • Nuanceenergy
    Replied on December 14, 2016 at 2:44 PM
    We figured out it was user error on our end. Thank you.
    *Brian C. Boguess*
    *CEO / President*
    *Nuance Energy* *Group, Inc.*
    *925-260-4605* *cell*
    *877-537-2221* *main*
    ...