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    Upload submission to Dropbox saving as a txt

    Asked by lulubude on December 14, 2016 at 06:36 AM


    When I upload a submission to Dropbox it is saving the file as a txt file not a PDF.  How can I change this?


    Thank you

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    JotForm Support

    Answered by Welvin on December 14, 2016 at 07:09 AM

    We haven't changed our Dropbox integration. The format of the submission should still in PDF. I tried the integration, it's saving as a PDF. Here's a screenshot:

    As you could see, the 357525536622313961.pdf is the copy of the submission in the PDF format. Can you try again? 

    Please note that the integration cannot convert your file uploads. The file types will remain the same in Dropbox. 

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    JotForm Support

    Answered by Welvin on December 14, 2016 at 10:57 AM

    Please try to remove the Dropbox integration and do it again. If it still doing the same then I think some app is doing the changes. Please check your connected apps. 

    Also, in the integration, try to set a submission folder: