What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am unable to create new forms.

    Asked by owolabi on December 14, 2016 at 07:27 AM

    I am getting below when i tried create new form despite i have deleted all other forms

    Please assist

    You've reached your form limit.

    STARTER accounts are limited to 5 forms.
    Delete an existing form or upgrade to increase your form limit.

  • Profile Image
    JotForm Support

    Answered by candy on December 15, 2016 at 03:11 AM


    I have checked your account and I have seen that you have a Free plan currently. So that, your form creation limit is 5 as you have seen the following screenshot of your account usage:

    You seem to have 15 forms in your account. As you are an old user, your forms can stay in your account. However, you are not allowed to create a new form unless deleting existing forms or upgrading your account to increase your form limit.

    I have seen that you have active forms in your Archive folder. In order to create space in your account, you can make disable the active forms in your Archive folder.

    Please check again. If you need further assistance, let us know.