What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I un-encrypted my form, and now the data shows up encrypted.

    Asked by slespinasse on December 14, 2016 at 09:22 AM

    Before un-encrypting the form, I was able to see the submission in plain text, but the download files were encrypted.  I removed the encryption from the form, and now I am not able to read the submission.



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    JotForm Support

    Answered by Kiran on December 14, 2016 at 10:11 AM

    Please be noted that if the form has received the submissions after encrypting the form, they will be encrypted and cannot be unencrypted unless the encrypted form is supplied with the key. If the form is unencrypted later, the received submissions will remain encrypted only. However, the submissions received after disabling the encryption the form will be receiving normal submissions.

    So, in order to read the encrypted submissions it is required to encrypt the form again using the same key and then view the submissions.

    If you need to receive the submissions normally without encryption, you may consider cloning the form so that the encrypted and normal submissions are received separately.

    Hope this information helps!