Unable to select "Email" field as recipient in form auto-responder.

  • Profile Image
    Asked on December 14, 2016 at 10:20 AM

    Please, help.

    I try to create an autoresponder email but is impossible to put the correct field (= field "Email" inside the form) - you have to take a look at the screenshot.

  • Profile Image
    Answered on December 14, 2016 at 11:16 AM

    Hello elisabettadif,

    I did check your form and found that you have only added notifiers. If you need to send submission emails to the person who submitted form, you should add "Form Auto-responder" email alert. The following guide should help you:  https://www.jotform.com/help/26-Creating-a-Form-Autoresponder

    You should be able to select "Email" field as "Recipient Email" of your form auto-responder. I did try to add a form auto-responder in your form and I was able to select email field. Please check the screenshot below:


    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!