What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm hiding a field, but when I preview the document it is not hidden?

    Asked by czawadzki on December 14, 2016 at 10:32 AM

    This is a field I have duplicated, does that matter?

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    JotForm Support

    Answered by Kiran on December 14, 2016 at 11:37 AM

    I see that there are some conditions set on your form. Could you let us know with which field that you are experiencing the issue so that we can provide you with necessary assistance?

    We will wait for your response. Thank you! 

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    Answered by czawadzki on December 14, 2016 at 11:45 AM
    I figured it out, I stupidly had two separate conditions that were working against each other.
    Regards,
    Casey Zawadzki
    Enrollment Manager – Helix Education
    Cell: 321.436.3414
    Email: CZawadzki@helixeducation.com
    ...
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    JotForm Support

    Answered by Kiran on December 14, 2016 at 11:50 AM

    No problem. Glad to see that you have figured out the issue. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!