What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot open files after the downloaded uploads are sent to my email

    Asked by VitoriaCaroline on December 14, 2016 at 11:17 AM

    Prezados,

     

    Não consigo fazer o download dos documentos enviados por e-mail pois estão corrompidos. Existe outra forma de realizar o download dessas informações?

     

    É possível retornar para a forma anterior de realizar download?

    Existe uma forma de vocês enviarem os documentos?

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    JotForm Support

    Answered by Welvin on December 14, 2016 at 12:37 PM

    Can you give us a sample link here? I've checked your form submissions page and your recent submissions or files are downloadable. We'll check the file and see if we can do something about it to recover. 

    I look forward to your reply.

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    Answered by VitoriaCaroline on December 14, 2016 at 12:49 PM

    Segue print de erro que aparece quando vou abrir os arquivos que recebo:

    Não são todos arquivos, porém são muitos.

    Existe outra forma para download?

  • Profile Image

    Answered by VitoriaCaroline on December 14, 2016 at 12:50 PM

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    JotForm Support

    Answered by Welvin on December 14, 2016 at 02:24 PM

    You cannot attach an image to this support forum through your email account. You have to access this thread (https://www.jotform.com/answers/1011253) and use the image tool to upload your screenshot(s).

    Can you also share some links that are not working? You have a few hundreds of submissions with multiple files, I can't seem to find a link that is not working. 

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    Answered by VitoriaCaroline on December 19, 2016 at 06:36 AM

    Bom dia1

     

    O erro ainda permanece. Constam varios como arquivo corrompido.

    Existe uma forma como alterar o download para ser apenas único como antes?

     

    VitoriaCaroline-2016-12-14-01-42-pm.part1.rar\VitoriaCaroline_585187f7ae267\Ficha_Cadastral_Amafresp__62518292062656\uploads_352634526254510510 - RAR volume (number 1), unpacked size 1.120.985.726 bytes

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    JotForm Support

    Answered by emily on December 19, 2016 at 07:30 AM

    Hi,

    We are sorry for this inconvenience. I am escalating this issue to our developers. Once it is solved, you will be notified via this thread.

    Thank you for your understanding.

     

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    JotForm Support

    Answered by emily on December 19, 2016 at 07:40 AM

    Additionally, please note that since the size of the uploads are very large, you are not able to download them as .zip files from the Submissions page.

    However, those files will be sent to your email address after you click on Download All Uploads button. 

    If you need further guidance, please let us know.

    Thank you.

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    JotForm Developer

    Answered by hasan on December 19, 2016 at 08:51 AM

    Hi,

    We checked our system logs and seems like the file was broken before your user submits it. Could you please ask her to upload again?

    Please let us know if you have any other questions.

    Have a nice day.