What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email continues to get put on the bounce list

    Asked by pauljones9005 on December 14, 2016 at 11:29 AM

    I have a clients whose email continuously gets put on the bounce list. I remove it and then two day later it is back on there. This has been an issue for over a month. I need to get this resolved ASAP

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    JotForm Support

    Answered by david on December 14, 2016 at 12:25 PM

    If an address is continually being placed on our bounce list, the issue is likely with filtering on their end.  When emails are blocked as spam, it raises our spam score and increases the probability of further emails being blocked.  To prevent this, we place addresses on our bounce list that block emails.

    To prevent this from happening, you can send emails from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Or switch to another service such as Gmail that does not have such strict filtering policies.