Email continues to get put on the bounce list

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    pauljones9005
    Asked on December 14, 2016 at 11:29 AM

    I have a clients whose email continuously gets put on the bounce list. I remove it and then two day later it is back on there. This has been an issue for over a month. I need to get this resolved ASAP

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    david
    Answered on December 14, 2016 at 12:25 PM

    If an address is continually being placed on our bounce list, the issue is likely with filtering on their end.  When emails are blocked as spam, it raises our spam score and increases the probability of further emails being blocked.  To prevent this, we place addresses on our bounce list that block emails.

    To prevent this from happening, you can send emails from your own address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Or switch to another service such as Gmail that does not have such strict filtering policies.