What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Password Reset not being received

    Asked by Johannn LeBlanc  on December 14, 2016 at 01:20 PM

    Hi,

     

    I am trying to reset my password.  To set up a new jot form.  I tried the email and with no luck.  Can this happen today?

     

    Sincerely,

     

    Johnann LeBlanc

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    JotForm Support

    Answered by david on December 14, 2016 at 02:31 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails.

    I removed your address from the list and sent the reset email once again, it looks to have gone through.  Check your inbox, it should be there. 

    For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues