What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does my account says suspended when I try to log in ?

    Asked by Sara  on December 14, 2016 at 01:36 PM

    I have a handful of forms in my account but I can't sign in to retrieve them. 


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    JotForm Support

    Answered by BJoanna on December 14, 2016 at 02:54 PM

    I have checked and your account with username sarajackson is suspended, because you have created fields that collect credit card information and that is against JotForm Terms of use.

    Phishing - You agree that Company may terminate your JotForm Service immediately if a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately.

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    We can activate your account, but mentioned form must be delete and you have to agree that you will not create forms that are against JotForm Terms of use.

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    Answered by sarajackson on December 14, 2016 at 03:44 PM
    I will remove the fields immediately.