What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Donations going to the wrong stripe account

    Asked by mumtaj12 on December 14, 2016 at 01:42 PM

    I have donations from a different non-profit that are being submitted through my donations form to our non-profit's strip account. Is this an issue with my form or should I contact stripe to see if it's on their end?

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    JotForm Support

    Answered by BJoanna on December 14, 2016 at 03:04 PM

    If I understood you correctly donations from your form are going to wrong Stripe account. Most likely you have connected your form with wrong Stripe account. Make sure that your form is connected to right account. 


    Let us know if you need further assistance.