What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account: Status was not reflecting

    Asked by rmpoteet on December 14, 2016 at 02:30 PM

    Is my account up to date? I just paid an amount for renewal but now i see an email saying the following below:

    Do I need to do something here?

     

    Dear rmpoteet,

    It looks like you've been really loving JotForm! We noticed you have exceeded the number of form views for your account. accounts are given 0 form views per month.

    Please upgrade your account within the next business day or your forms will be disabled.

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    JotForm Support Manager

    Answered by Jeanette on December 14, 2016 at 03:47 PM

    I have fixed the issue, which it seems to be internal. Thank you for reporting this to us. Let us know should you have more questions.