Trouble logging in

  • Profile Image
    Michael
    Asked on May 20, 2012 at 07:37 AM

    Hey Jotform support team,

    I have some trouble logging in. All data from Jotform is being sent to my email: michael-christian@live.dk. But when I go to the "forgot my password" page. And type in my email ( michael-christian@live.dk ) it says:                                  

    "No user with this email address or username has been found."

    I hope you can help me.

  • Profile Image
    gori-mathew
    Answered on May 20, 2012 at 08:49 AM

    Hi Michael

    The accounts related to your email address are both guests accounts. Guests accounts are not intended to be kept on the server for a long period of time since it relies on the browser settings.

    Please note that in order to login you need to be a registered user. Once you visit JotForm website you should see the following on the left side:


    Just create an account and use your own email address. Your guest account will be merged with this new account.

    Let us know if you have further questions or clarifications.Thank you for using JotForm.