Payment Field: It is read only even when custom amount has been allowed?

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    floydpr
    Asked on December 14, 2016 at 02:34 PM

    I have made a form where someone can donate to an organization and I am using a Paypal widget. I set it to a "User Defined Amount" to allow them to select how much they want to give. But it is not allowing me to put anything in the field. 

     

    It is Donation Amount field on this form: https://form.jotform.com/63353813938968

     

    Can you please help me? 

     

     

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    Kevin_G
    Answered on December 14, 2016 at 04:26 PM

    I can see what you're reporting even on a cloned form, I have set the payment field to get a custom amount, but it seems to be read only, I have tried with another payment integrations and the same happens. 

    With other form this does not seem to happen, only with your form and a cloned version, I will forward this to our second level so our developers may investigate this particular case and in the meantime I would suggest you to add a Form Calculation widget to your form and take the custom amount from this field. 

    Go to the payment wizard and select the widget in "Get price from":

    We will let you know as soon as we get updates regarding this thread. 

     

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    floydpr
    Answered on December 15, 2016 at 09:45 AM
    Ok. Thank you!
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    NeilVicente
    Answered on December 17, 2016 at 04:25 AM

    @floydpr

    When you configure your payment field to "Get Price From" another field, it does not make sense to still allow changing the amount in the actual payment field.

    It is set to read-only because it should always get the price from the field you have set.

    To allow changing of the amount, please select "None (Manual)" for this particular option.

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    floydpr
    Answered on December 22, 2016 at 04:22 PM

    Well, I did that previously and it did not work, so then I tried the solution above and had to change it to get it from the calculation field as the solution suggested, which works, but it a little redundant.

    I made a clone of the form and removed the calculation field, then set it to None (manual) again and it is back to not working: https://form.jotform.com/63566583280968

     

    So, I am back to where I started. 

     

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    Kevin_G
    Answered on December 22, 2016 at 04:48 PM

    Apologies for this. 

    I have checked your form and I can see what you're referring to, I will provide this cloned form to the assigned developer so he can take a look and find why this is happening. 

    We will let you know as soon as we get updates regarding this. 

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    NeilVicente
    Answered on January 02, 2017 at 01:01 PM

    Hi,

    We are terribly sorry for the delay, but we'd like to inform you that this is now fixed.

    Please let us know if there's anything else you need help with.

    Regards,