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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form submissions receiving error messages - is there an issue? Can you help resolve?

    Asked by ben@dec-sped.org on December 14, 2016 at 02:42 PM

    Hello, we are accepting manuscripts for a book - the deadline is tomorrow and our users are receiving error messages upon trying to sumbit their forms. 

    The first is: 

    "each time we hit submit we receive a message indicating that the operation took too long to occur." 

    The second is included in the screenshot below - can you please assist? Is there some kind of outage? 


    Please help as soon as possible as any delays affect our ability to process submissions effectively. 

    Thank you.

    Page URL:

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    JotForm Support

    Answered by david on December 14, 2016 at 03:07 PM

    The issue was reported immediately and our developers were able to have it fixed right away. Can you please check it on your end and let us know if you encounter any further issues.