Form submissions receiving error messages - is there an issue? Can you help resolve?

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    Asked on December 14, 2016 at 02:42 PM

    Hello, we are accepting manuscripts for a book - the deadline is tomorrow and our users are receiving error messages upon trying to sumbit their forms. 

    The first is: 

    "each time we hit submit we receive a message indicating that the operation took too long to occur." 

    The second is included in the screenshot below - can you please assist? Is there some kind of outage? 


    Please help as soon as possible as any delays affect our ability to process submissions effectively. 

    Thank you.

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    Answered on December 14, 2016 at 03:07 PM

    The issue was reported immediately and our developers were able to have it fixed right away. Can you please check it on your end and let us know if you encounter any further issues.