What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is it when someone filled out my form the email my notification to me goes into my junk mail?

    Asked by Thearthatchery on December 14, 2016 at 02:58 PM
  • Profile Image
    JotForm Support

    Answered by jonathan on December 14, 2016 at 04:52 PM

    Please refer to our user guide: How-to-prevent-emails-landing-in-spam-folder-in-your-Gmail-account

    It should be applicable as well even for non gmail email service.

    To make sure also that your email service will not block the submission email, you can also setup the Notification email to use your own SMTP email. 

    User guide: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope this help. Let us know if issue persist.

    Thanks.