Problems and errors with Jotform 14/12/2016

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    tctrust
    Asked on December 14, 2016 at 04:29 PM

     

    That is what is happening today with JotForm? Too much trouble today. Many email have come where missing values of several widjets, with errors of pdf, now one of the forms that appear:

     

     

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    jonathan
    Answered on December 14, 2016 at 07:14 PM

    We apologize for the inconvenience caused. It might be a temporary disconnect issue on our side earlier. I currently could not reproduce the same problem anymore at this time. 

    I checked your account and forms, and they are Active and available at this time.

     

    Please check again if issue still persist. You can try also login with the EU domain https://eu.jotform.com/login

    Regards

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    tctrust
    Answered on December 15, 2016 at 03:37 AM

    The problem remains with Dropdown widget.

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    Chriistian
    Answered on December 15, 2016 at 04:15 AM

    Sorry for the inconvenience.

    I checked one of your forms (http://www.jotformeu.com/form/61095828481362) and I also checked the Group Values Dropdown widget but it seems it is working now.

     

    Please check it again. If issue still persist, do let us know.
    Regards

     

     

     

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    Mike_G
    Answered on December 15, 2016 at 05:14 AM

    To my understanding, any issues you had with the drop-down issue is now not occurring or is not fixed, is that correct?

    However, with regards to your other concern about images being used as radio button options using HTML tag <img>, you have opened a separate thread for it where my colleagues have already responded. 

    May I suggest you refer to that thread if you have other questions or concerns regarding it to avoid confusion?

    Thank you.

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    tctrust
    Answered on December 15, 2016 at 05:23 AM

    Your colleague has asked me if I still have a problem. I've answered that since yesterday, several problems arose and so far I'm still with this problem which is not solved.

     

    I don't know if is the problem of a widget in personal or is a problem global's service Jotform. Therefore I do not know if we have that follow open them two themes or only one.

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    Rose
    Answered on December 15, 2016 at 06:24 AM

    We are sorry for the issue you have been experiencing. 

    I was able to see that radio button images did not appears on the form.  You could see only the url of the images.

    I tested on different browser and the same result. I also cloned your form, removed the radio button and then re-added but the result was the same. 

    Could you please give me some time to come with a proper solution. I will back in a short time. 

    Thanks in advance for your understanding. 

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    Rose
    Answered on December 15, 2016 at 06:53 AM

    Thank you for your patience. 

    The issue  has just been fixed. I checked your form on different browsers and I was able to see radio button images properly. 

     

    Could you please check again it on your side and let us know if the issue persists. 

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    tctrust
    Answered on December 15, 2016 at 06:59 AM

    Yes, now is correct. Thanks

    By the way I have 2 problems more to resolve:

    https://www.jotform.com/answers/1010374-Configurable-List-Widget-is-clearing-its-values-while-hidden-#7

    https://www.jotform.com/answers/943920-Changes-to-submissions-PDF-are-not-being-shown-in-the-PDF#32

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    Welvin
    Answered on December 15, 2016 at 07:33 AM

    That's great to know. 

    The other issues are currently assigned to our developers. You should get an email through the threads once we have an update.