Membership levels and space

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    Asked on May 20, 2012 at 01:57 PM


    I find the membership level's slightly confusing when dealing with data space issues.  I notice that the first (free) level offers 100mb. The next level offers 1GB and the final level 100GB. I plan on launching a site where my clients will be uploading pictures and video content through my web site. I believe that I would chew through 100mB in less than 1 client and probably 1GB as well. However, I find the price of 50 USD/month steep for what amounts to data hosting since I'm hosting all the files on my dropbox account.

    If I am not storing informaiton on the JotForm servers then does the data limits apply? If Might I suggest a new account level at 5GB. Google Drives offers 5GB for Free and even Dropbox offers initail storage of 2GB.

    When I discovered JotForm I was really excited. Since my new business is really dependant on clients getting files to me I found the integration feature with Dropbox to be a major plus and when I discovered I could integrate the service with Google Docs I had a huge smile on my face. I was disheartened a bit though by the fee structure with regards to data but I wanted to ask and make sure my understanding was correct before I passed judgement. I really hope that as long as I'm keeping my data off the Jotform server that I won't have to shell out 50USD/month (which I can't afford anyway). As I said, this service is really cool and I think it will fit my needs perfectly. I really hope I can use it.

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    Answered on May 20, 2012 at 03:07 PM


    Thanks for your concerns.Please not that the space quota indicated for the three accounts is the maximum allocated space for entire period. This should not worry you since we have Jotform integration with Dropbox, Google docs that now allows you to download the uploaded images and delete them from Jotform Servers to ensure you free the space for other upload submissions.

    To delete an existing submission from your JotForm account. Just go to your form's
     submissions page and highlight the submission that you want to delete. Then click the Delete button found on the upper right corner of the submissions page (similar to this one). 

    Just make sure that the correct entry is selected for deletion.

    We hope you find this information useful. Please let us know if you need further assistance.

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    Answered on May 20, 2012 at 03:20 PM

    Hi gori-mathew

    Thank you so much for getting back to me in such a timely fashion. I believe I understand you correctly when you say that as long as my client's files are not on Jotform servers that the data space isn't really an issue. Thats good to know.

    I have one further question that I must consider before going ahead with jotform in my website. You mentioned that I would have to delete a submission manually. Currently, I have one of my forms forwarding form field informaiton to a Google Docs and, as I menitoned, Dropbox will be hosting the larger files. I was wondering if there is a way for the deletion of form data on the jotform servers can be automated or put on some type of timer. I also would like to ensure that the information stored on dropbox and google docs remains even if form data and the accompanying files are deleted off the jotform servers.

    Thanks again for your help and support. I'm very close to again believing that jotform is going to solve one of major challenges I forsaw with my new site.



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    Answered on May 20, 2012 at 03:41 PM

    Hi Karl;

    Unfortunately as of the moment the option for auto deletion of uploaded files is not available. You will need to manually login and delete the submissions with the uploaded files to free up space on your account.

    Whenever you are about to reach the quota limits an email will be sent to you before forms are about to be disabled (assists to keep track on available space). Once you receive the email you have two choices either upgrade to get more space or delete submissions with huge files in order to keep your storage meter down. This will allow you to accept more files on your free JotForm account.

    Files are needed to be saved on JotForm's servers first before getting delivered to your Dropbox account, hence, it will take up space on your JotForm account.

    Please lets know if you need further assistance.

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    Answered on May 20, 2012 at 03:49 PM

    Hi gori-mathew,

    Thanks again for getting back to me so quickly. It is now clear that larger files will be on my Jotform account and will need deletion if I'm to stay within the alloted space for my account. If you'd indulge my curriousity one last time I have a few small details to nail down and, again, I appreciate your help.

    Once a client submits a form with files it arrives in my JotForm acccount. As I mentioned previously, I will have my forms linked to my Dropbox account. Is the transfer of any uploaded files from JotForm to Dropbox instantneous (or near so) or does this have to be done manually as well? Lastly, once I delete files from my Jotform account am I correct in assuming that these files will not be effected in my Dropbox account?





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    Answered on May 20, 2012 at 04:01 PM

    Yes, when submissions are integrated with Dropbox, it is automatic, no need for manual transfer of form submissions. it is shown here in this User Guide Article:

    When deleting the form submissions on jotform servers, the dropbox uploaded files will no longer to affected but there is need to confirm whether the submissions are already in the dropbox account before deletion. You can also have another form submission backup by uploading files into your computer if they are extremely important. This is just caution measure.

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    Answered on May 21, 2012 at 01:17 AM


    Thanks again for all your help in understanding the JotForm service. I think I'm going to make use of it in my business but I also believe I'll stand by my assessment of how much data space you're offering your members. With the sizes that audio and video files can reach 1GB (for your lowest paid level) is really not enough even though I can go through the process we've discussed. Perhaps automatic deletion (within certain parameters like time or size) would be a useful feature or simply having JotForm be a conduit for storate on other services like Dropbox or Google Drive. Allowing people to host their own data might save the company money and make your service more attractive to people looking for a bit more of a profesisonal look than an embeded Google form provides which may offer front end file uploads for Google forms somtime soon. Of course, I'm speaking from my own point of view and I have no idea if these suggestions resinate amongst the JotForm community but I thought I would offer the suggestion.  Thank you again for your help.

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    Answered on May 21, 2012 at 06:48 AM

    Thanks again for your concerns. Working with google drive and Dropbox is a noble idea and among highly voted/requested features by our customers. These are online storage sites that ensures high mobility for our users and also increases the reliablity of stored data as they act as backup sites.

    We understand your storage space concern but as indicated earlier we have many options for you to work with. Among the options is to backing up your data to local Computer or any other storage device.

    Furthermore, you can subscriber on our yearly or bi-yearly professional account and emjoy great savings. For more details please go through this link;

    Lets know if you need further assistance!

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    Answered on May 21, 2012 at 07:13 AM

    Hi Karl

    Giving our clients the option to have files uploaded via their forms stored at a third party facility, with JotForm just being the interface (conduit) might not be a bad idea at all.

    I'll forward the suggestion to our Tier 2 Team.

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    Answered on September 24, 2012 at 10:50 AM

    Update on this thread: We have now released integration with Google Drive for uploaded files.