What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Issue with changing credit card on account.

    Asked by peermirror on December 14, 2016 at 05:05 PM

    I am trying to update the credit card on our account and am not able to complete task.  I have put new number in several times, gotten a successfully updated notice but the last 4 is still the old card.

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    JotForm Support

    Answered by Chriistian on December 14, 2016 at 08:59 PM

    May I ask which browser were you using when you encountered the issue? It might be possible that the old card is still cached in the browser, which is why it appears that way. Can you please clear your browser cache to see if the issue persists?

    If it still shows the old card, you can try downgrading your subscription back to free, then update your credit card. Once updated, re-upgrade to the Bronze plan using the new card.

    Please let us know how it goes.
    Regards.