What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I upload files from my android phone?

    Asked by carcosmetics on May 20, 2012 at 03:04 PM

    I can upload files from my pc using the email link but when I try to upload from my Galaxy S2 the file attempts to upload, the file name then turns orange with a failed message.

    The files I am attempting to upload are the same from both devices so size is not the issue.

    Any suggestions would be appreciated.

    email link: http://jotformeu.com/form/21404663227347

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    Answered by gori-mathew on May 20, 2012 at 03:12 PM


    We apologize for the inconveniences caused by this issue.This problem is related to the limitations of iOS and Android browsers. Please take a look at the following threads to get additional information on this:

    Android Browser should support file uploads (input type="file")

    Can you upload files from the iPad to a Web Browers

    The possible solution is to use Opera browser for Android users, and iCab browser for iOS users.

    Please feel free to contact us if you need any further assistance.

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    Answered by carcosmetics on May 20, 2012 at 03:25 PM

    Its a shame this won't work as I was hoping to use it for a mobile version of my site and obviously I have no control over what browsers my customers use. Thanks anyway for the speedy response.

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    Answered by gori-mathew on May 20, 2012 at 03:46 PM

    We apologize for the frustrations you are facing. Please do not be worried as we have this feature on our development list (as shown on link below) and will update you soonest when we have it ready;


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    Answered by projectarise on January 15, 2015 at 06:29 PM


    ust to update everyone this issue is still going on. Cannot upload docs using the upload feature on android device. 1-15-2015
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    JotForm Support

    Answered by jonathan on January 15, 2015 at 07:06 PM

    @ projectarise 

    We will resolved your issue here http://www.jotform.com/answers/497193