What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Verifying where "Contact Us" emails go

    Asked by mfjbenson on May 20, 2012 at 03:57 PM

    Hi, it has been a while since I created forms in JotForm.  I have one called "Contact Us" in my account (ID:  mfjbenson).  I can see how it sends an email to my JotForm account, but I can't remember how I can control what email the "Submit" button sends the email to.  I want emails to go to a different email address, not the JotForm address.  Can you help me?

    Mike Benson



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    Answered by gori-mathew on May 20, 2012 at 04:10 PM

    Hi Mike;

    You need to change the recipient email address of the form,  please do the following:

    1. Log into your JotForm account and go to My Forms section.
    2. Select the form and click on "Edit".
    3. Click on "Setup & Embed" tab on the form builder toolbar.
    4. Click on "Email Alerts" and select "Notification":

    5. Click on "Reply-To and Recipient Settings" button (third from the right along the bottom)
    6. An envelope will appear. You can view and change the email address in the field highlighted below:
    In addition you may also checkout our user guides for more information on how
    form email works in JotForm.
    Let us know if you have clarifications.