Verifying where "Contact Us" emails go

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    Asked on May 20, 2012 at 03:57 PM

    Hi, it has been a while since I created forms in JotForm.  I have one called "Contact Us" in my account (ID:  mfjbenson).  I can see how it sends an email to my Jotform account, but I can't remember how I can control what email the "Submit" button sends the email to.  I want emails to go to a different email address, not the Jotform address.  Can you help me?

    Mike Benson


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    Answered on May 20, 2012 at 04:10 PM

    Hi Mike;

    You need to change the recipient email address of the form,  please do the following:

    1. Log into your Jotform account and go to My Forms section.
    2. Select the form and click on "Edit".
    3. Click on "Setup & Embed" tab on the form builder toolbar.
    4. Click on "Email Alerts" and select "Notification":

    5. Click on "Reply-To and Recipient Settings" button (third from the right along the bottom)
    6. An envelope will appear. You can view and change the email address in the field highlighted below:
    In addition you may also checkout our user guides for more information on how
    form email works in JotForm.
    Let us know if you have clarifications.