What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm getting spam submission from the same IP even I enabled unique submission

    Asked by tangonoc on December 15, 2016 at 03:00 AM

    Hi there,

     

    we had another spam attack today despite Google re-capcha and Unique submissions check. Can we do something else to avoid it in future? Can you remove those messages from our account so we could use the service? 

    Page URL:
    http://www.tango.me/contact

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    JotForm Support

    Answered by Rose on December 15, 2016 at 03:35 AM

    We are sorry for the issue you have been experiencing. 

    First of all, please note that I reset your monthly submissions and form views because you were over-limited and scheduled to downgrade because of these attacks. I also removed your downgrade process. 

    As I checked your form preferences,  check cookies and IP option has been already enabled. I understood from your words that these spams were received even unique submission option was enabled. I tried to send you multiple submisisons but I failed. That's why, could you please confirm  once again when did  you enabled this unique submission option, before the attack or after the attack? 

     

     

     

    We are also investigating the issue and will return you once we have an update. 

    Thank you for your understanding. 

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    JotForm Developer

    Answered by Denis on December 15, 2016 at 07:41 AM

    Hello, 

    Problem should be fixed now. Also we've cleared your submissions that are related to spam attack. Please let us know if the issue happens again. 

    Regards.