What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    cannot downgrade

    Asked by penningtonday on May 21, 2012 at 12:36 AM

    I want to downgrade to the free account but after I select downgrade it sends me to plimus with a numerical id that I have not seen before and it won't take my jotform password.  Can you downgrade my account please. penningtonday is user id.

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    JotForm Support

    Answered by idarktech on May 21, 2012 at 01:33 AM


    I have now cancelled your subscription for you. You will not be charged again. Your account will remain Premium until the paid period expires which will be on June 07, 2012.

    Your forms and data will not be affected in any way when your account downgraded to a free one. 

    Feel free to resubscribe anytime you wish. Thank you for using JotForm and have a great day!

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    Answered by penningtonday on May 21, 2012 at 10:00 AM


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    Answered by gori-mathew on May 21, 2012 at 10:02 AM

    Welcome and thanks for using Jotform!