What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I cannot see some selection blocks in form builder page but I can see them in preview.

    Asked by mtstudios on December 15, 2016 at 08:16 AM

    When I preview my form it has selection block, that I can't see when creating the form? How do I get rid of them?

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    JotForm Support

    Answered by olivia on December 15, 2016 at 09:04 AM


    I have checked your last modified form.

    It is seen that there are some checkboxes and according to user selections you show some texts under the checkboxes with Show/Hide Conditions. 

    Actually, I couldn't detect any missing checkbox field in your form both editor and preview versions. Could you please provide more details and some screenshots about your issue?

    Please have a look at the following video:


    However, there are some missing form fields in your conditions. Please have a look at the following:

    Please check your conditions again and update this page because this missing conditions may cause your conflict, too.

    If it is not the issue or if you need any further assistance, please feel free to let us know.

    Thank you.