What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hidden Box: Browser Information option causes a TypeError on form

    Asked by abteilung on December 15, 2016 at 09:01 AM
    we did add an invisible field to check for browser information. It worked for some days and now it is not working any more. Browser information is empty...  ? ? ? ? ?
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    Answered by Boris on December 15, 2016 at 09:42 AM

    I have taken a look at your form, and I noticed there is a TypeError showing in the Browser Console for your form:

    Essentially, there is a scripting issue within the Hidden Box field where it is not capable of catching the browser information at this time.

    I have escalated this as a bug report to our developers, so the scripting issue can be corrected and for this field to start working again. As soon as there are any updates in this regard, we will update you here. Thank you!

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    JotForm Support

    Answered by widgets on December 16, 2016 at 04:55 AM

    Hi, we apologize for the trouble that this may have caused you. We are happy to tell you that the problem has been resolved. Please test it out and let us know if you faced further errors.

    Regards,
    Widget Team

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    Answered by abteilung on January 02, 2017 at 06:55 AM

    Hy thanks for solving this. seems to work again!

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    Answered by Boris on January 02, 2017 at 07:26 AM

    Thank you for confirming, we're glad to hear that. If there is anything else we can assist you with, please don't hesitate opening another support thread in our forum anytime:

    https://www.jotform.com/contact

    Cheers!