My form and my account was disabled

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    ShiningBR
    Asked on December 15, 2016 at 09:08 AM

    I created a form for doing Movie night with my friends, but my everything was suspended. 

     

    Thank you very much. 

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    amy
    Answered on December 15, 2016 at 09:37 AM

    Hi,

    We have a system which detects the phishing fields in Jotform and this system suspends the accounts and disables the forms if there are fields that include phishing. But in rare cases we can encounter with the suspends which are made by mistake. In such cases our users contact us.

    I inspected your forms and found that your form has been perceived as phishing which is titled as MovieNight because of the "Discord username" field. In addition to this field's title, there is an explanation such as "(with numbers, ex. Test#1234)". Our phishing system thought that you collect some sensitive data like passwords or credit cart informations and because of this reason it perceived this field as phishing. As a result it suspended your account and disabled your forms. 

    However collecting usernames cannot be regarded as phishing as long as you don't collect their passwords. I marked your form as not phishing and activated your account again. Sorry for the inconvenience issue. 

    If you need any other support, please inform us.

    Thank you for understanding.

    Kind Regards.