What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problem with "Send on Edit" function

    Asked by fleffers on December 15, 2016 at 09:13 AM

    Dear Jotfomers,

    I may have discovered an issue with the Send on Edit functionality, maybe you can help me out:

    I m using a form where people can register themselves plus 4 others for a workshop. Thus, the form asks for 5 names and 5 email addresses. Directly after submission of the form, it then sends out a confirmation email as an autoresponder to each of the 5 people. So far that all works fine.

    Every so often, however, someone will misspell their email address and ask me to resend the confirmation email. 

    I tried the Send on Edit functionality to achieve that task: My idea was that the confirmation email will be resent to the new correct email that is entered into the form, replacing the erroneous email address. However, I found that not to be true. When I tested my form, the confirmation email was always resent to the first person in the group of 5 that had registered via the form.

    In other words:

    Lets assume this is the original data:

    person 1: James Smith, email: james@correct.com

    person 2: John Doe, email: john@correct.com

    person 3: Jill Grey, email: jill@correct.com 

    person 4: Jonathan Blue, email: jnnnthanan@incorrect.com --> this email address is incorrect

    person 5: Jane Dumphy, email: jane@correct.com

     

    If I edit Jonathan's email address to jonathan@correct.com, James (the first person in the list) receives another confirmation mail in his name and Jonathan never gets a confirmation email.

    What am I doing wrong and how can I fix this issue?

    Kind regards,

    Fleffers

    Page URL:
    https://form.jotform.com/63493223317959

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 15, 2016 at 09:41 AM

    Thanks for reporting. We'll investigate this and get back to you with our findings. Stay tuned!

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 15, 2016 at 09:49 AM

    I checked your form and found out that most of your autoresponder notifications have "Send on Edit" set to NO, meaning they are disabled. You have to set it to YES so they are fired off when you edit the submissions.

    Hope this helps!

  • Profile Image

    Answered by fleffers on December 15, 2016 at 11:09 AM

    Hey EltonCris,

    thanks for the timely advice!

    I now switched "Send on Edit" to YES for all 5 email autoresponders. The result is that whenever I change one or more pieces of user entered data, the autoresponder emails to all five people will be sent again.

    As I understand it, so far there is no way to resend an autoresponder email only to that email that was wrong and thus had be changed, correct?

    Kind regards,

    Fleffers

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 15, 2016 at 12:53 PM

    Hello Fleffers,

    That is correct. If the "Send on Edit" is enabled in auto-responders email alert and you edit your submission, it will trigger all the auto-responders you have in your form. 

    One way to solve this problem is to ensure that user do not input wrong email address in form. I would suggest you to please add "E-mail Validator" widget in form instead of regular email field. 

    Do try out the "E-mail Validator" widget and see if that fits into your requirement.

    Thank you!