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  • Profile Image

    Why are some forms no longer working normally?

    Asked by artsville on December 15, 2016 at 09:56 AM

    Bonjour,

     

    Nous venons de constater que certains boutons et masques de saisie, dans certains formulaires créés ne fonctionnent plus alors que tout était correct auparavant. Je ne vois rien d'anormal dans les options non plus...

     

    https://form.jotform.com/63345504964258

    Par exemple, dans celui-ci, le masque de saisie pour le numéro de téléphone ne s'applique plus, le bouton "Pour facturation", qui sert à masquer ou visualiser les questions suivantes ne fonctionne plus ni, non plus, le bouton "Suivant"...

     

    https://www.jotform.com//?formID=62494762979274

    Dans celui-ci, les calendriers ne fonctionnent plus ni le bouton "Suivant"

     

    Etc.

     

    Que se passe-t-il?

  • Profile Image
    JotForm Support

    Answered by AIDAN on December 15, 2016 at 10:40 AM

    We examined both forms for the issues you mentioned and we couldn't reproduce them. Everything is working as it should.

     

    We created two animations to demonstrate:

     

    1. https://eu.jotform.com/63345504964258

    In this animation we can see that the phone mask, the "Pour facturation" button and the "Suivant" button are working correctly:

    2. https://eu.jotform.com/62494762979274

    In this animation we can see that calendars and the "Suivant" button are working correctly.

     

    Could you please provide more information as to what do you see or get when they are not working? For example a screenshot. Thank you in advance.

  • Profile Image

    Answered by artsville on December 15, 2016 at 11:45 AM
    Hi,

    I tried with the links below, and that seems to work… But when we try to use these forms (when I send these ones by e-mail, when we publish them on our Website and when we test them with the preview on Jotform, that doesn’t work)… And all was ok for that before today…


    Caroline Chabot
    Adjointe administrative
    Les Arts et la Ville
    870, avenue De Salaberry, bureau 124
    Québec (Québec) G1R 2T9
    T. : 418 691 7480
    C. : administration@arts-ville.org
    W. : www.arts-ville.org

    cid:E111F3B3-2C96-490D-8BD6-71CA59600222@csdd.qc.ca

    De : JotForm [mailto:noreply@jotform.com]
    Envoyé : 15 décembre 2016 10:40
    À : administration@arts-ville.org
    Objet : Re: Pourquoi certains formulaires ne fonctionnent plus normalement?

    A new response has been received:
    JOTFORM
    Answered by AIDAN
    We examined both forms for the issues you mentioned and we couldn't reproduce them. Everything is working as it should.

    We created two animations to demonstrate:

    1. https://eu.jotform.com/63345504964258
    In this animation we can see that the phone mask, the "Pour facturation" button and the "Suivant" button are working correctly:

    2. https://eu.jotform.com/62494762979274
    In this animation we can see that calendars and the "Suivant" button are working correctly.


    Could you please provide more information as to what do you see or get when they are not working? For example a screenshot. Thank you in advance.
    View this thread on browser » Unsubscribe Thread
    1481816404
    ...
  • Profile Image

    Answered by artsville on December 15, 2016 at 12:45 PM
    We just made other tests… and, now, all work normally… Strange.


    Caroline Chabot
    Adjointe administrative
    Les Arts et la Ville
    870, avenue De Salaberry, bureau 124
    Québec (Québec) G1R 2T9
    T. : 418 691 7480
    C. : administration@arts-ville.org
    W. : www.arts-ville.org

    cid:E111F3B3-2C96-490D-8BD6-71CA59600222@csdd.qc.ca

    De : JotForm [mailto:noreply@jotform.com]
    Envoyé : 15 décembre 2016 10:40
    À : administration@arts-ville.org
    Objet : Re: Pourquoi certains formulaires ne fonctionnent plus normalement?

    A new response has been received:
    JOTFORM
    Answered by AIDAN
    We examined both forms for the issues you mentioned and we couldn't reproduce them. Everything is working as it should.

    We created two animations to demonstrate:

    1. https://eu.jotform.com/63345504964258
    In this animation we can see that the phone mask, the "Pour facturation" button and the "Suivant" button are working correctly:

    2. https://eu.jotform.com/62494762979274
    In this animation we can see that calendars and the "Suivant" button are working correctly.


    Could you please provide more information as to what do you see or get when they are not working? For example a screenshot. Thank you in advance.
    View this thread on browser » Unsubscribe Thread
    1481816404
    ...