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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    connection problem

    Asked by Hubertdubath on May 21, 2012 at 04:09 AM
    Dear Jotform team,
    You banned the IP address of my workplace internet connexion for your website. I signaled the problem from another internet connexion to your team and you told me it was an error and would be corrected. Today, I can't access to your website and I have to send many forms to the clients of my company (in 2h maximum). I can't even contact your support from my office because I'm totally blocked by your app CouldFlare (see attached) from all the computers of my company.
    Jotform login: hubertdubath
    Jotform e-mail adress of my account: hubertduboisathenor@gmail.com
    Thanks for doing something quickly, I can't access to my professionnal files and I'm severly penalized in my professional work.
    Yours sincerely,
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    JotForm Support

    Answered by abajan on May 21, 2012 at 04:47 AM

    Hi Hubert

    Is your workplace's IP address I can't find the record of your previous communication with us on this matter.