What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Issues with people receiving confirmation emailsAsked by JamieHoh on December 15, 2016 at 10:42 AM
I am having issues with people stating that they have submitted a form and they are not receiving the confirmation email. This is was the case with an email from Courtney Mahalik sent last night on the Student INformation Form at email@example.com.
I retried this morning with test data and it came through.
Your domain SPF record does not allow sending emails on behalf of your domain from 3rd party email servers (JotForm mail servers in this case). It means that your custom email sender might not be reliable.
You might consider switching the Sender Email to one of our default senders firstname.lastname@example.org / email@example.com or to your own mail server (SMTP sender).
If you need any further assistance, please let us know.