Issues with people receiving confirmation emails

  • JamieHoh
    Asked on December 15, 2016 at 10:42 AM

    Hello,

    I am having issues with people stating that they have submitted a form and they are not receiving the confirmation email.  This is was the case with an email from Courtney Mahalik sent last night on the Student Information Sheet at wrigs8@att.net.

    I retried this morning with test data and it came through.

    Please advise,

    Jamie O'Brien

    Page URL: http://www.providencecatholic.org/admissions/student-information-form/
  • Mike
    Replied on December 15, 2016 at 12:23 PM

    Your domain SPF record does not allow sending emails on behalf of your domain from 3rd party email servers (JotForm mail servers in this case). It means that your custom email sender might not be reliable.

    Issues with people receiving confirmation emails Image 1 Screenshot 20

    You might consider switching the Sender Email to one of our default senders noreply@jotform.com / noreply@formresponse.com or to your own mail server (SMTP sender).

    If you need any further assistance, please let us know.