What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PDF attachments are not complete

    Asked by onnodevisser on December 15, 2016 at 10:47 AM

    Every PDF attachment today is not complete.

    Only the submission date is filled in. See printscreen.



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    JotForm Support

    Answered by John_Benson on December 15, 2016 at 12:32 PM

    I cloned your form and I was not able to replicate the issue. The attached PDF shows all the form fields. See the image below:

    Please try this solution, reset the design of your PDF. Here's how:

    1. In the My Forms page, select the form and then click the Submissions button.
    2. After that, click the PDF button and then select Customize PDF option.
    3. In the PDF Designer, please click the Reset button at the top right. After that, click the Save button.

    Here's a screen animation on how to reset the design of your PDF:

    Hope that helps. Let us know if you need further assistance. Thank you.