What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What happens to my forms if I do not renew a PAID plan?

    Asked by golegup on December 15, 2016 at 11:07 AM

    Will a PAID plan automatically revert back to FREE plan if it is not renewed at the end of the month (or end of the year for a yearly contract)?   

     

    What happens to all the Forms that were created in the premium plan?  
    (e.g. if I created 10 Forms in the Paid Bronze Plan).  Will these forms be lost forever?  If the number of forms is reduced due to a missed renewal payment, which forms are removed?  Can these be restored?

    What happens to all the DATA received during the premium plan?  

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    Answered by golegup on December 15, 2016 at 12:33 PM

    Please note:  I purchased the upgraded Bronze plan (1 year contract).  I am concerned as I do not wish any disruption in services.  In the event that the JotForm service is not renewed in time.  What happens after the paid service term ends?   

     

    ~ yes, I am already aware JotForm will send an automated renewal notice.  However, I would like to know what happens should there be a lapse in the Paid Service?

     

     

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    Answered by KadeJM on December 15, 2016 at 12:41 PM

    Yes, if your paid plan fails or is cancelled for some reason then our system automatically schedules your account to be downgraded back to our free plan shortly thereafter.

    If you purchased a 1 year subscription as you mentioned that you got the Bronze Yearly Plan you are basically pre-paying for your time on a month to month basis in advance which is not only smarter in the long run but cheaper so it's very likely to experience any interruption unless you go over your allotted monthly plan usage from it.

    All of the data you receive from the forms you create is kept on the form on our servers for you to look at later or export unless you choose to delete it.