What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Apologies for any inconvenience. Can you try to reset the format of your PDF back to its default state and save it after?
To do that, please follow the screenshot below:
Supposed you are already on your form's submission page.
Make sure the Save icon shows "Report Saved" before you try to download another PDF copy of your submission. There are also times that you need to reload your submission page (close it and load it again).
I hope this helps. If you need any further assistance, please feel free to contact us again anytime.
I would like to apologize for the confusion. I see that you are referring to the "Create PDF Form" and not the Create PDF copy of submission.
Will have to check this further and get back to you as soon as possible.
I downloaded a Fillable PDF copy of the clone version of your form and I got the same.
I have checked your form and I see that there are certain things that affect the design of the PDF copy of your form. One of which is the "Form Tabs widget" as it will not show in the PDF copy. Another thing is the Configurable List widgets. Widgets require scripts for them to work and are loaded from an external source that's why it may not appear in the PDF copy.
We understand that you may need to use the PDF copy of your form especially for respondents who may not have internet connection for some reason, however, with the kind of form you have that requires collecting of data through widgets, it may not be suitable.
If it would be possible for you to use normal form fields to substitute the Configurable List widget just for the Fillable PDF copy of your form, then I suggest you do that.
To learn more about our Fillable PDF Forms, please refer to this guide: Fillable-PDF-Everything-you-need-to-know-about-JotForm-Fillable-PDF-Creator
Again, we apologize for any inconvenience. If you have any further questions, please feel free to let us know.