What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I open a form that has been shared with me?

    Asked by youthspeaks on December 15, 2016 at 11:58 AM
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    JotForm Support

    Answered by Jan on December 15, 2016 at 01:48 PM

    In My Forms page, you'll see the "Shared with you" section in the left side. Please click the folder so that you'll be able to see the Shared forms.

    Related guide: https://www.jotform.com/help/232-How-to-share-forms-with-a-sub-account-user

    Hope that helps. Thank you.

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    Answered by youthspeaks on December 15, 2016 at 02:45 PM
    Thank you, but I am not able to click on the folder. Please advise.
    *Cassie Newman*
    Associate Director, BNV Network
    Youth Speaks

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    JotForm Support

    Answered by Jan on December 15, 2016 at 03:50 PM

    I was able to replicate the issue when I checked your account. I found out that the main user haven't shared any forms with you yet.


    Please advised the main user to edit the permission so that you can view the submissions or edit the forms.

    Check this user guide for more details: https://www.jotform.com/help/232-How-to-share-forms-with-a-sub-account-user.

    Thank you.