What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms have been disabled

    Asked by Oceanreef on December 15, 2016 at 12:27 PM

    I upgraded my account yesterday, but it has not reflected and my form submissions have been disabled.

    Please assist.

     

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    JotForm Support

    Answered by John_Benson on December 15, 2016 at 02:28 PM

    Hi,

    I checked your account and it is over limit. As a Premium user, you have 10GB storage space. As of right now, you already have 14.92GB uploaded files. Please delete the submissions with attached files to clear your upload space. Please check this guide on: How-to-Delete-Form-Submission-Data

    Also, it will be a good idea to download the submissions first before deleting them because it won't be recoverable. Here's a guide: How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    Hope that helps. Thank you.